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BIG TV is a Direct to home service from Reliance group (Anil Ambani). Reliance BIG TV is using MPEG 4 technology which is first time in India. It has 32 cinema halls, digital quality in sound and video. There is a special launch offer now
Big TV may be big late to launch as TATA sky, Dish TV, Sun DTH, Asianet are already in the market. BIG TV should really offer something very much unique to get into the market, but I am sure that Reliance will surely come up with some USP.
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Hi Readers,
I just wanted to share my worst experience with “Reliance BIG TV” DTH Service.
First of all I request everybody not to purchase “Reliance BIG TV” connection.
Well, to start with I have taken BIG TV “Set Top Box” on 31/Aug/2008 “Invoice No. 0101038073″ from one of the Main Web World, Mehdipatnam Branch (Hyderabad).
I think initially as a company while selling the product, web world person has to inform me about all the future requirements from my side, but they have not given any kind of information.
Actually, one Work Order ID is required in order to have installation for BIG TV, that we can get after calling customer care of BIG TV.
But because they have not informed me that I hvae to call Customre care, it was delayed for 2 days, and by chance I called c.care for some other reason on 02/Sep/2008 and got my work order ID.
Even after having my work order ID, I have not recieved any call from the Installation team for Installation, I raised complaint for the same also for so many times, but none of any use.
Almost everyday for more than 1.5 hours I was calling c.care for any kind of solution and spoke to around more than 12 c.care representatives, to name some of them are :- Sheetal, Usha, Bhaven, Ganesh, Priya and so on and escalated the same issue to some of the senior members as well they are:- Rahul and Bhuvneshwari.
Everybody was saying the same thing repeatedly “we are sorry for the inconvinience caused, it will be done asap……etc…..”.
Till today, i.e. 12/SEP/2008 more than 12 days after purcahse of STB, I am still waiting for the installation…..??? and still have no update….
One more intersting thing, I called c.care to ask “is it possible to return the STB because of bad services”, the representative straight forward answered “just go to the web world and return back the STB, they will refund the money”, they people are not even concerned about the problem and reason why I asked to return it back.
Finally, I request everybody again PLZ PLZ PLZ never go for “Reliance BIG TV”, only name is BIG, everything else is small.
For any kind of details or assistance you can reach me at “09966222601″ or “akhilesh.davim@gmail.com”.
Go for TATA SKY, DISHTV or SUN DIRECT, but not for BIGTV…….!
Have a Good Day,
Akhilesh Gupta,
+919966222601
http://akhilesh.davim.googlepages.com/nevertakereliancebigtv
Reliance Tv. I have purchased the Reliance Recharge card. After recharge tha auto infn gaive the msg recharging is not possible. after enquiry with customer care told that the card is damaged.I have to go and change the card. till the time TV programme will not come.